Refund Policy

This Refund Policy delineates the procedures and conditions under which refund requests will be processed and managed by our company.

Non-Returnable Items

Due to the specific nature of our services and products, we do not accept returns. In order to qualify for a refund, a valid receipt or proof of purchase, such as an order number, must be provided, and the order must not have been delivered as per the carrier's tracking information. Although we do not process returns, you may be eligible for a product replacement in cases of delivery damage, or, under exceptional circumstances, a refund if our management approves your claim after making efforts to resolve the issue.

Replacement (when applicable)

Should your Asaplink NFC card and/or NFC tap be damaged or malfunctioning, you may be eligible for a replacement. We provide replacements for damaged NFC cards/taps upon receipt of photographic and video evidence within 72 hours of delivery. If you encounter difficulties activating your NFC card/tap or sharing/tapping to compatible phones, please reach out to our team at support@asaplink.co for support. Our team is often able to resolve issues over the phone by instructing you on the proper use of our service with the NFC cards/taps.

If you have successfully activated your Asaplink and connected it to our NFC card/tap but continue to experience problems sharing/tapping to a compatible device after contacting support@asaplink.co, you may be eligible for a replacement NFC card/tap. If issues persist after activating your replacement NFC card/tap, a refund may be granted.

Refund Procedure

Upon approval for a refund, we will send an email notification confirming the reimbursement of your purchase. The refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 90 days.

Delayed or Unreceived Refunds (when applicable)

If you have not yet received your refund, please first verify your bank account. Subsequently, contact your credit card company, as it may require some time for your refund to be officially posted. Then, consult your bank, as there may be a processing period before the refund is posted. If you have completed all these steps and still have not received your refund, please contact us at support@asaplink.co

Sale Items

Refunds are only applicable (if approved) to items at regular prices; regrettably, sale items cannot be refunded.

Exchanges

We do not accept exchanges.

Gifts

If the item was designated as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of the returned item. Upon receipt of the returned item, a gift certificate will be issued to you.

If the item was not identified as a gift during purchase or the gift giver had the order shipped to themselves to present to you later, we will issue a refund to the gift giver, who will be notified of your return.

Shipping

As we do not accept returns, shipping information is not necessary.

Contact Us

For further information about our privacy practices, inquiries, or to lodge a complaint, please contact us via email at support@asaplink.co